GoBright - Notice history

All systems operational

Notice history

Aug 2022

Some instances experiencing high latency
  • Resolved
    Resolved

    We just resolved the issue!

Jul 2022

No notices reported this month

Jun 2022

Zendesk support ticketing system & help center not reachable
  • Resolved
    Resolved

    The issue at Zendesk / Cloudflare has been resolved. For reference the information from Cloudflare can be found here.

  • Monitoring
    Monitoring

    Our ticketing system Zendesk was having problems because of a problem with Cloudflare. Cloudflare has implemented a fix, and we are monitoring the results: https://www.cloudflarestatus.com/

    For completeness, only our ticketing system and help center was affected. All of the GoBright platform (portal, app, etc.) was unaffected.

  • Investigating
    Investigating

    Our ticketing and help center system (Zendesk) is currently experiencing problems, therefore the help center is not reachable and tickets might be delayed.

Hosting t2b experiencing high latency
  • Resolved
    Resolved

    The monitoring showed that the implemented fix has resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Customers hosted on T2B (https://t2b.gobright.cloud) might currently experience higher latency then normal. We are currently investigating this incident.

Jun 2022 to Aug 2022

Next